Finde günstige Flüge nach K?ln

Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."

Negativ: "No WiFi despite paying. No Kosher food despite ordering."

Positiv: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."

Positiv: "-"
Negativ: "Will never use Lufthansa again"

Negativ: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Positiv: "Very Organised and punctual"

Positiv: "Pilot kept us informed throughout the flight."
Negativ: "Onboard services."

Positiv: "stewardessen"
Negativ: "das pathos"

Positiv: "The crew were really friendly and made sure we were looked after."

Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"

Negativ: "Verpflegung fehlte kpl"

Positiv: "Plane was awesome and comfortable"
Negativ: "Delayed without updates for hours"

Negativ: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Negativ: "Mediocre sandwich"

Positiv: "Everything was good."
Negativ: "No major complaints."

Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."

Positiv: "Very friendly crew, great seats in economy with lots of legroom."

Negativ: "Highly recommended for efficiency"

Positiv: "You can charge your phone on the flight. Got snacks on each flights"
Negativ: "the food options"

Positiv: "Boarding was efficient. Everything else was average."
Negativ: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."

Negativ: "Pünktlichkeit"

Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"

Positiv: "Evrything"
Negativ: "Nothing"

Positiv: "The flight was adequate."
Negativ: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Positiv: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Negativ: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."

Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"

Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."

Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"

Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."

Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."

Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"

Positiv: "Staff were very nice. Flight arrived on time."
Negativ: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Positiv: "Can not fault anything"

Positiv: "Crew war sehr aufmerksam"

Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."

Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."

Negativ: "The boarding gate has too little space and was chaos."

Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."

Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."

Positiv: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Positiv: "The Lufthansa app provides updates on plane status and gate number, etc."
Negativ: "N/a"

Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"

Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"

Negativ: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."

Positiv: "Nachdem der Personalveranwortliche an Bord die Überforderung der einen Flugbegleitung festgestellt hat, ist er sofort mit eingesprungen und es wurde alles besser, schneller, freundlicher und entspannter erledigt."
Negativ: "Im Gegensatz zu meinen bisherigen Flügen mit der Lufthansa in der Business Class war diesmal eine Flugbegleitung für 12 Passagiere alleine zuständig, was bei zwei Kleinkindern und einem "anspruchsvollen" Passagier bereits zu einer ansatzweisen Überforderung geführt hat (Essen und Getränke wurden äußerst zeitverzögert gebracht, Schwimmweste und Anschnallgurt für Kleinkind wurde in zwei Gängen gebracht und der Gurt erst kurz vor der Startbahn der Mutter übergeben. Eine Whiskey Sorte war nur für ein Glas vorhanden und war bei einem rund neunstündigen Flug binnen 15 Minuten vergeben. Äußerst ärgerlich, wenn die gebotenen Alternativen keine sind."

Positiv: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Negativ: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."

Positiv: "Nothing"
Negativ: "The whole experience"

Positiv: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."

Positiv: "Crew amazing"
Negativ: "No entertainment."

Negativ: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Negativ: "could not be delayed"

Negativ: "I missed my flight because my previous flight was delayed 2.5 hrs"

Negativ: "One hour delay"

Positiv: "To be going home!"
Negativ: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Positiv: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Negativ: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Positiv: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Negativ: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Positiv: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Negativ: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Positiv: "I canceled the flight 6 weeks ago, no refund issued."
Negativ: "I canceled the flight 6 weeks ago, no refund issued."

Positiv: "Boarding was quick and we arrived on time."
Negativ: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Positiv: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Negativ: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Positiv: "What to like? The rudness? The delays? Or the fights on board!!!"
Negativ: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Positiv: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Negativ: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Negativ: "flight delayed by more than 1 hour"

Negativ: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Positiv: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Negativ: "I liked everything"

Positiv: "Clean enough"
Negativ: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Positiv: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Negativ: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Positiv: "Flight Attendants very good"
Negativ: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Positiv: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Negativ: "The plane seemed very old, toilet in poor condition."

Negativ: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Negativ: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Positiv: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Negativ: "Serive to pay extra luggage very very slow"

Positiv: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Negativ: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Negativ: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Negativ: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Positiv: "Crew, polite and friendly"
Negativ: "delay of more than 6 hours and incorrect information"

Positiv: "Das Flugpersonal war freundlich und der Flug sehr pünktlich"

Positiv: "company gave out free drinks and snacks"

Negativ: "They change the fly departing time with 12 hours before I was flying"

Positiv: "Easy to book on phone no problems getting boarding passes etc."
Negativ: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Positiv: "Every thing."

Positiv: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Negativ: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Positiv: "On time ,clean aircraft..."
Negativ: "Crew was very serious...a smile can make a difference....."

Positiv: "The flight went well."
Negativ: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Negativ: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Positiv: "Flight on time . Attentive crew . Good price ."
Negativ: "Lack of leg room ."

Negativ: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Positiv: "Arrived early to destination"
Negativ: "Lack of entertainment also limited drinks"

Positiv: "The flight was punctual"
Negativ: "I got charged twice for luggage and couldn't get a refund"

Negativ: "Rude crew, not organised work , not enough space for legs"

Negativ: "I had to make my own way home from Manchester.. plane diverted due weather."

Positiv: "The food they offer to purchase. Easy check in at the airport."
Negativ: "Better seat pitch. I'm not a tall man, but the space is very small."

Positiv: "Leg room and reclining"
Negativ: "Nothing"

Positiv: "On time , crew good... no complaints"

Positiv: "free breakfast great staff"

Positiv: "Free drinks, cheap flight and fairly comfortable!"
Negativ: "No allocated seat."

Positiv: "The flight was pretty smooth considering it was a small plane."
Negativ: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."

Positiv: "?"
Negativ: "No"

Positiv: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Negativ: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."

Positiv: "The plane left and arrived on time."
Negativ: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."

Positiv: "Boarding and getting off the plane was fast"
Negativ: "Our luggage space was occupied with bags from passengers from other rows."

Positiv: "Punctual"
Negativ: "Seats"

Positiv: "Easy boarding"
Negativ: "Leaving on time"

Negativ: "Late"

Positiv: "It was efficient"
Negativ: "More comfortable"

Positiv: "Awful!!!!"

Positiv: "Nothing"
Negativ: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"

Negativ: "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."

Positiv: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Negativ: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."

Positiv: "The crew was fine and boarding was efficient."
Negativ: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."

Positiv: "Seats were comfortable"
Negativ: "Change in gate was not anounce"

Positiv: "Crew was very friendly!"
Negativ: "The plane smelled terrible - almost like one of the toilets had backed up."

Positiv: "Very fast check in. No problems"
Negativ: "Nothing"

Positiv: "The crew was nice, seats were comfortable."
Negativ: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."

Negativ: "Everything, flight was super late, no explanation whatsoever,"

Negativ: "Flight was cancelled, difficult rebooking."

Positiv: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"

Positiv: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Negativ: "On both flights the control forty didn’t work."

Positiv: "Seats at the front are comfortable with space for the legs."
Negativ: "One drink within almost 4 hours flight is not enough."

Positiv: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Negativ: "Information"

Positiv: "Was on time"
Negativ: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."

Positiv: "The price"
Negativ: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."

Negativ: "Terrible hard landing"

Positiv: "It was ok"

Positiv: "Quick efficient boarding - on time."
Negativ: "Not terribly comfortable seats but for short haul flights, just fine."

Positiv: "Friendly and attentive crew."
Negativ: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."

Negativ: "Too late and not too much Information about that"

Positiv: "Muy cumplidos y personal amable"

Positiv: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Negativ: "Chair didn’t lean back, unclear that water wasn’t free"

Positiv: "On time flight and friendly staff"

Positiv: "Good airport and nice crew"

Positiv: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Negativ: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"

Negativ: "The flight was delayed and we could not check in online from home."

Negativ: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."

Positiv: "The crew was friendly and helpful!"
Negativ: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."

Positiv: "Not much really except Wi-fi which is pricey though."
Negativ: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."

Positiv: "Nothing."
Negativ: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."

Positiv: "Seat comfort Nice stafflost"
Negativ: "They lost our luggage Major bummer"

Negativ: "Fligjt canceled, bad customer support, lost bag"

Positiv: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Negativ: "Vegetarian hot meal option was a little strange, but not terrible."

Negativ: "Another delayed Eurowings flight to Stuttgart with no information provided."

Negativ: "Missed flight because of another flight delay"

Negativ: "Delayed, causing me to miss all other flights."

Negativ: "I did not board, because another flight delay caused me to miss this flight."

Positiv: "The two staff I randomly meet and ask for questions"
Negativ: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."

Positiv: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Negativ: "Nothing really, just a typical budget flight."

Positiv: "Plane on time, new plane, nice crew."
Negativ: "Ability to move seats."

Positiv: "Seats are ok but unable to recline"
Negativ: "Keep up the good work"

Positiv: "i like the service"
Negativ: "water free"

Positiv: "Crew were very professional"
Negativ: "The seats"

Negativ: "Lower the aircondition temp, it was hot in the plane during flight"

Positiv: "Flight duration"
Negativ: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."

Positiv: "The crew was ok. The seats no conmfortable."
Negativ: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."

Positiv: "The food options were amazing and the wine was very nice!"

Positiv: "Good flight, easy check-in, direct 4 hour flight"
Negativ: "Seat not inclining."

Negativ: "Gate announcement was only a few minutes before cut off!!"

Negativ: "Larger leg room"

Negativ: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."

Positiv: "It's the cheapest you can get"
Negativ: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."

Positiv: "The cheap fares"
Negativ: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."

Positiv: "Crew"
Negativ: "Weirds sounds near first rows -- like compressor working or something"

Negativ: "Flight was late abolutnie 1 hour"

Positiv: "Ok flight"
Negativ: "Comply with departure times"

Negativ: "Both flues were really delay really disappointed"

Positiv: "The crew was so helpful and nice"
Negativ: "I was happy with everything"

Positiv: "Price of ticket"
Negativ: "Seats are terrible."

Positiv: "Clean"
Negativ: "Claustrophobic"

Positiv: "Good airport . Punctual flight ."

Positiv: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Negativ: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."

Positiv: "On time without any delay"
Negativ: "Satisfied"

Positiv: "Kind stevards clean plane no delay"
Negativ: "More comfortable seats but this is low cost company :)"

Positiv: "The crew was really nice"
Negativ: "1h30 delay for no specific reason is unacceptable"

Positiv: "On time departure"
Negativ: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."

Positiv: "The flight arrived ten minutes early at our destination."
Negativ: "Extremely small and uncomfortable seats even for a small person."

Positiv: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Negativ: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."

Positiv: "Everything went to plan and we were very happy"

Positiv: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Negativ: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."

Positiv: "All!"

Negativ: "Did not fly. They wanted $100 to check my bag. I flew another airline."

Positiv: "I liked how the crew on the plane worked. Very nice."
Negativ: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."

Positiv: "The air hosts and hostesses were very polite and courteous."
Negativ: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."

Positiv: "Easy to book. Comfortable flight."
Negativ: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."

Negativ: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."

Negativ: "You have to inform the customers, that company needs you to have a visa"

Positiv: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Negativ: "Everything was good"

Negativ: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"

Positiv: "Nothing really"
Negativ: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."

Positiv: "There wasn't any delays, perfect landing"

Positiv: "The Crew was excellent"
Negativ: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."

Positiv: "Plane new & in good condition"
Negativ: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"

Negativ: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."

Positiv: "Nothing!"
Negativ: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"

Positiv: "Space. Priority Boarding"
Negativ: "Strong bad smell. One hour late for departure."

Positiv: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Negativ: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"

Positiv: "Excellent pilot"

Positiv: "Maybe the food selection and the price of it."
Negativ: "I paid priority still wasnt able to board early and had to put my only bag under the seat."

Positiv: "The crew was great and everything about the whole experience was wonderful."
Negativ: "Nothing"

Negativ: "2 hour delay"

Positiv: "Arrival Gate position in Seville was perfect for a quick exit."
Negativ: "The wueue for priorty boarding was twice the size of normal. Rip off."

Positiv: "everything"
Negativ: "nothing"

Positiv: "The flight was on time and direct."
Negativ: "Ryan Air is like a city bus for air travel. There are no luxuries. You get what you pay for."

Positiv: "The crew was really nice with the passengers"
Negativ: "They made us wait at the gate an hour without saying nothing, and then inside the plane, we had to wait 30 minutes to departure, and they didn't explain anything neither."

Positiv: "Was reasonably on time"
Negativ: "Lagguage took for ever to come out."

Negativ: "Very unorganised, one person checking in luggage, long queues, two flights mixed together. The boarding gate was really badly organised, passengers being held in a very small space to wait for a bus, the buses were late. Priority boarding wasn’t being checked so everyone was being sent through into the holding space which was about 3 metres by 7 metres standing room only. The plane was late."

Negativ: "The delay is to be changed"

Positiv: "The prices were ok. I’m short (5,4) so I can’t complain about the leg space. The cabin crew were pleasant, I can’t say the same about al the workers in the airport, ruining your mood before a holiday is slack - especially after"
Negativ: "Not all of your staff are polite, I’m not sure if it is because we were in a country that does not accept or respect people of “colour” but I could see that there was definitely a heavy line of different treatment to other races - sadly from a very well known brand. I did feel the luggage prices were slightly tacky, and extra for on cabin prices. Also, cleanliness is clearly not a priority for all either."

Positiv: "price"
Negativ: "we were 4 person traveling together and all seats assigned were separeted, including 2 children"

Negativ: "Flight had delay for about 40 minutes on taking off ... and landed about 30 minutes late ..."

Positiv: "Friendliness of crew."

Positiv: "Fare"
Negativ: "Seat rows are close together"

Positiv: "I loved the fact that I arrived"
Negativ: "Everything else. Deservedly the worst airline in Europe"

Positiv: "Good crew"
Negativ: "Seats"

Positiv: "Efficient and cheap"
Negativ: "Another passenger had exactly the same seat number as me which caused confusion and an uncomfortable situation"

Positiv: "The boarding process was efficient. The flight arrived on time. My luggage arrived quickly."
Negativ: "One crew member could have been friendlier. The seats could be a bit wider."

Negativ: "Delayed 20 minutes and then they called us to the gate where we waited for another hour because the flight got delayed again. It sounded like the problem might have been out of Ryanair's hands but they at least could have told us that it would be an hour and that we should return later."

Negativ: "The seats could have been more comfortable. Lots of people were separated from their party because they refused to pay to book their seats. One man had two small children and his wife was seated in the rear section. Some common sense when organising seat allocation please!!"

Positiv: "More leg room than I've ever had on any flight."

Positiv: "The flight was quick, customer service was good on the plane"
Negativ: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."

Positiv: "I got an email from Kayak letting me know that my flight was delayed from Shannon to Stansted I received the email at approx 23:00 the night before the 07:00 morning flight The email told me the flight was 3&1/2 hrs late Ryanair let me know at 0750 on the day 10 mins before take off A joke So thank god for kayak what an app Brilliant keep up the good work 3rd Jan 2019 flight FR102"
Negativ: "Ryanair would have let me stand around for 3 1/2 hours Then told of the flight problem Thanks Kayak"

Positiv: "Cheap price"
Negativ: "Late boarding and twenty minutes late taking off then no staff to meet the plane when it landed in Stansted for 40 minutes so I missed the train I was booked on which cost me more than the return flight to renew my train ticket"

Positiv: "From arriving at the airport to departing destination airport everything was seamless and perfect. Would like to travel like this every time. Hats off to everyone who involved."
Negativ: "Being treated like a valued customer. It makes a difference."

Positiv: "The flight itself was on time and all that"
Negativ: "The plane itself was clearly cheaper than the planes Transavia and Norwegian used. The only problem (though this had nothing to do with the airline) was having to sit in Nantes airport for 14 hours with no access to real food after about 11PM. The free shuttle into Nantes is great but I wish it worked later on Sundays. I was thrown for a loop and by the time I got a handle on what my options were they had closed."

Positiv: "price"
Negativ: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."

Positiv: "Nothing"
Negativ: "Ryanair out right lies to their customers on their mobile app. Says you can bring one small carry on, mine was very small...laptop and they forced me to check it - I carried on no bags at all. I was day travel with only a computer bag. AND..they were completely rude about the entire experience. Staff was disgusting. Do not fly on Ryanair. I will never fly this airline again. Terrible."

Positiv: "Very good"
Negativ: "i' sat in row 10 with aspare seat next to me, my wife is in row 32 with 2 empty seat s next to her.Otherwise all good."

Positiv: "Quicker flight late at night"
Negativ: "Waiting on bus to terminal Almost missed last train."

Positiv: "Staff where nice and flight was on time"
Negativ: "I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child."

Positiv: "In flight snacks were good. Staff pleasant."
Negativ: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"

Positiv: "The few were incredibly amazing they were very friendly and educated, always there to help."
Negativ: "Flight supposed to start at 18.55 but we didn’t take off until 9.45pm. I ended up paying extra money for a hotel because we arrived at 12.36 and the car rental were closed. A waste of money, no food, not water. Hope to claim back compensation for my hotel stay."

Negativ: "Paid extra for priority boarding, ended up at the same bus with everyone.. scam"

Negativ: "We did not have internet and computer access during our trip and when we arrived at the airport to check in we were told that there was a high fee for airport checkin. Never in my 30 years of airline travel have i experienced such s redicilous and outragous thing. I paid 196 euros today because we were not able to check in online rven though Ryanaiir had several checkin counters!. This was certainly the last time i flew with Ryanair and I will share this experience with my friends and family."

Positiv: "V efficient airport. Got through quickly and no rushing due to size. V pleasant staff despite full plane. Nice flight path over by Ireland’s highest mountain range on the departure. Also nice sunset on right of plane. All on time"
Negativ: "Maybe enough seats for everyone after security but obv right for space"

Positiv: "Price"
Negativ: "Delays over and hour after we were loaded in plane. No food or drinks offered for their delay"

Positiv: "Nothing"
Negativ: "We were not told the reason for the delay. We were not given an estimate of the length of the delay. No update information was given. We all understand there can be problems; but just tell us what they are? Then, we were all called forward to board, but I was still standing 45 minutes later in the queue. Let us wait in (relative) comfort in the terminal (restrooms, drinks, wider seats etc), don't start to board us ridiculously early."

Positiv: "does not respond to normal standards - to little space seats can not move to the back"

Negativ: "Two hours delay"

Positiv: "Flight left reasonably on time"
Negativ: "Long delay at Manchester waiting for luggage that was hand baggage originally- it took 40-45 minutes for it come through"

Positiv: "Staff at gate very friendly and efficient. Staff on flight very pleasant and professional. Lovely flight no problems."
Negativ: "Nothing"

Positiv: "Fell asleep and was not woken up. Good flight"

Positiv: "We checked in as soon as possible to try to get descent seats. However the assigned us two middle seats , one in the front of the plane and one in the back. It seemed like they were trying to give us the worst possible seats so that we would pay the extra to pick a seat. Almost all the other seats were open if we paid. We had already paid for priority boarding. Very disappointed."

Positiv: "Nice staff, flight was fine"
Negativ: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"

Negativ: "The flight was 2 and a half hours delayed and the crew did not even mention it, never mind a line of apology. I gave them a chance after 8 years and I regret it. You save with Ryanair, only if your own time is worthless."

Positiv: "it was cheap stuff was good"
Negativ: "i booked my ticket from 5 december 2017 to 10 january 2018 by mistake. it was suppose to be from 5 dec 17 to 10 dec 17. i called the customer service to change it . she said that there will be a fee applied and i was okay with it . but she give me the return ticket on 7th dec 2017 instead of 10.. i called them back to rectify the error.. they couldnt help me and i didnt accept the proposal in my email. i went to tenerif and had to booked another seperate ticket on 10 dec from there to get back. !!"

Positiv: "Got the best fairs, had it booked well in advance No hassle"
Negativ: "On arrival all trains were cancelled and it was very hard to find a bus or someone to talk to but that was a separate issue"

Positiv: "Ryanair is a budget airline, so the flights are cheap and the service is ok."
Negativ: "Not enough room for carry on luggage!"

Positiv: "We didn't crash and I arrived at my destination safely."
Negativ: "The flight was 90 mins late, we were herded like cattle onto the plane which was filthy with empty sweet wrappers littering the entirecabin, which in turn was full of crying children (whose parents appeared powerless/unwilling to comfort them). While none of this was helped by the poor weather creating epic turbulence and a near-miss with another aeroplane, I did take a flight the following day with EuroWings in identical weather which was far better controlled with less nausea-inducing turbulence so I do feel I can blame Ryanair for feeling quite sick as we left the plane. If we'd had to go in for a 3rd landing attempt, I'd probably have turned up for my meeting all covered in vomit as they don't even provide sick bags! Ryanair isn't just basic and cheap, they don't even do the basics properly. It's as though they're deliberately trying to make the experience as horrible as possible. Ryanair is dreadful. Never again!"